Agentforce: From Fragmented Support to One Ecosystem

The fragmentation, breakage, and scaling pains large teams hit in Service Cloud, and how Agentforce turns them into one autonomous system.

September 9, 2026
14:00 CEST
Warsaw UNIT | Rondo Ignacego Daszyńskiego 1, 00-843, Warszaw

Speakers

Salesforce Development Director at Andersen

Nick Zenko

Salesforce Development Director at Andersen

Nick is Salesforce Development Director at Andersen, leading CRM implementation teams. He focuses on automation, architecture, AI adoption (Agentforce), and turning Salesforce data into practical business value.

More speakers to be announced!

Stay tuned as we finalize our lineup of accomplished experts for the event.

Agenda

Wednesday, September 9, 18:00 CET

17:40 - 18:10

Welcoming of attendees

    18:10 - 18:20

    Opening speech

    An overview of the event's goals and topics, with key points presented

      18:20 - 18:40

      The Agentforce Playbook: Where Service Cloud Hits Its Limits

        Nick Zenko

        Nick Zenko

        Andersen

        18:40 - 19:00

        When Our Big CX Team Outgrew Service Cloud, and What We Did Next

          TBD

          TBD

          19:00 - 19:25

          Roundtable Discussion

            19:30 - 21:00

            Networking & Dinner

              How to find us

              September 9, 2026, 14:00 CEST
              Warsaw UNIT | Rondo Ignacego Daszyńskiego 1, 00-843, Warszaw

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