AI-Assisted Operations & Support: Turning Signals into Fixes
Explore what AI can truly automate in production, where it falls short, and where human judgment remains essential.
Speakers
Roman Gorge
Head of Cloud Partnership at Andersen
In his role at Andersen, Roman combines his leadership skills, international experience, and deep knowledge of the cloud, AI, and data to solve the business and technical challenges of our clients.
Nikolai Lidetskii
DevOps Engineer at Andersen
DevOps Engineer at Andersen with 14+ years in IT, from help desk to Linux administration and team lead. Specializes in cloud infrastructure, automation, and Kubernetes, with hands-on expertise across AWS, Azure, and CI/CD.
Agenda
Your Next Incident Might Have an AI on the Case
Roman Gorge
Andersen
Beyond the Ticket: What Can AI Actually Take Off Your Plate?
Nikolai Lidetskii
Andersen
Q&A Session
Roman Gorge
Andersen
Nikolai Lidetskii
Andersen
What You Will Leave With
Everything you need to know before you save your seat
A shared playbook for AI in IT operations and customer support: from alert to fix, and from ticket to resolution including where AI can safely close routine work and where a human still needs to stay in the loop.