From Fragmented Salesforce Operations to Autonomous CX

Fragmentation, Breakage, Scaling Pain: What Service Cloud Can't Do Alone, and Agentforce Can

On-demand

Online

Speakers

Nick Zenko

Salesforce Development Director at Andersen

Nick is Salesforce Development Director at Andersen, leading CRM implementation teams. He focuses on automation, architecture, AI adoption (Agentforce), and turning Salesforce data into practical business value.

Dzmitry Kazei

Salesforce Engineer at Andersen

Salesforce Developer at Andersen with 6+ years of experience. Dzmitry designs scalable solutions, specializing in Apex development, complex integrations, and Agentforce implementation.

Anastasiya Saukova

Project Manager at Andersen

Data-driven Project and Program Manager delivering custom digital solutions for global companies across telecom, healthcare, HR, and manufacturing to improve efficiency, release cycles, and service performance.

Agenda

17:00 - 17:05

Event Opening and Welcomes

17:05 - 17:15

Beyond Traditional Automation: Rethinking Service Operations with Agentforce

17:15 - 17:25

How Agentforce Works for Service: Architecture, Actions, and Human Help

17:25 - 17:35

Q&A Session

17:35 - 17:40

Closing remarks